Get in Touch With Us
This page explains how to contact New Sweepstakes Casinos, what we can help with, and, just as important, what we can't. We are an independent comparison site. We don't run any sweepstakes casino, so we can't see your account, coin balance or redemption requests.
Who to contact: us or the casino?
Most messages we'd receive fall into one of two groups. The table below shows which group yours is in and where to go.
| Your issue | Best place to start |
|---|---|
| A page on our site looks outdated, unclear or wrong | Contact us |
| A suggestion for a topic or a comparison we should cover | Contact us |
| A business or editorial enquiry | Contact us |
| Login problems, locked accounts or missing Gold Coins or Sweeps Coins | The casino's own customer support |
| A delayed or declined prize redemption, or an identity verification question | The casino's support, using its official rules and terms |
| A purchase, refund or billing dispute | The casino first, then your card issuer or bank if it isn't resolved |
| Questions about whether a site is available in your state | The operator's terms, your state's official guidance, or a qualified attorney |
Operators such as Spinblitz, Lone Star, Casino.Click, SplashCoins and the other brands we feature handle their own player accounts. Look for a Help, Support or Contact link on the operator's website or app. The official rules usually also explain how to file a complaint.
What we can help with
- Corrections. Offers, eligible states, age limits, redemption minimums and payment options change often. If something we've published no longer matches an operator's current terms, tell us which page and which detail. We verify the claim against the operator's published terms before updating.
- Questions about our reviews. If you want to know how we compare options, or why an operator sits where it does, ask. Commission doesn't buy position, and we're happy to explain our approach.
- Suggestions. Tell us what you want compared, such as mobile apps, payment methods, daily rewards or new launches.
- Partnership and press enquiries. Introduce yourself and say what you have in mind. Being approached doesn't guarantee coverage or a ranking.
- Responsible play concerns. We can point you to support organizations, though we're not a counseling service.
What to include in your message
- The page or operator you're writing about.
- The specific detail in question, such as a bonus amount, a state restriction or a redemption threshold.
- Where you saw the current information, for example the operator's terms page.
- The date you checked it, since terms can change quickly.
Please don't send passwords, full card numbers, ID documents or other sensitive personal details. We will never need them.
What we can't do
We can't recover accounts, release held prizes, speed up redemptions or intervene in a dispute with an operator. We also can't give legal or tax advice. Sweepstakes casino availability varies by state, some jurisdictions restrict or prohibit them, and laws change frequently. If you're unsure whether you may take part, check the operator's terms and your state's official guidance, or speak to a qualified professional. Prize redemptions may also be taxable under federal and state rules, so keep your own records.
Before you write to a casino
A few steps tend to make support requests go more smoothly:
- Read the operator's official rules and terms, including redemption minimums, verification requirements and any coin expiration rules.
- Keep screenshots of transaction records, dates and any error messages.
- Use the support channel listed on the operator's own site or app.
- Be ready to verify your identity. Operators commonly ask for government-issued photo ID before a redemption, and sometimes proof of address.
Every sweepstakes casino should offer a no purchase necessary method of entry, and buying coin packages is optional. If an operator seems to push you toward a purchase, read its official rules again.
If play has stopped being fun
Casino-style games are based on chance, and outcomes are never guaranteed. These platforms are for adults of legal age only. That is 18 or 21, depending on the operator and your state. If you feel you're spending more time or money than you intended, take a break and use the tools the operator offers, such as purchase limits or account closure. Free, confidential help is available from the National Council on Problem Gambling and Gamblers Anonymous. Blocking software can also help restrict access to gambling sites on your devices.
Response times
We read the messages we receive, but we don't publish a guaranteed response time. Corrections to factual details are usually the quickest to act on, because we can check them against the source. Thank you for helping keep the information on New Sweepstakes Casinos accurate.